Return and Credit Information
If for any reason you wish to return an item that you have purchased within 14 days of the shipment date, please call us or email us for return authorization. No returns are accepted without authorization. All items returned must be in
resalable condition, original unused condition with original boxing to receive credit. Please follow these instructions for shipping.
1. Please re-use the original carton and packing material.
2. Please address the package via ups to:
Golden Hour Medical
63 Flushing Ave
Brooklyn Navy Yard
Bilding #3 Room 1010
Brooklyn N.Y. 11205
3. Please include a packing slip indicating the item(s) and quantity being returned, and a brief explanation why you are returning the merchandise.
4. Place the packing slip inside the carton and seal the carton with appropriate packaging tape.
Packages must be returned via UPS Ground
. Please be sure to retain the tracking number for all boxes in case the shipment must be traced. Collect shipments will be refused and returned to sender.
Following receipt of the merchandise at our warehouse, your return will be posted to your account and credit less the shipping and insurance charges will be issued to the credit card on which the original purchase was made.
Damaged Merchandise?
In the event that your purchase was damaged in transit please call us or email us e-service@goldenhourmed.com for instructions, Damage claims must be reported to us within 7 days of shipment date.
Packages lost in transit?
in the event that your purchase was lost in transit please call us within 40 days of date of purchase.
All orders more then $500 is subject to a 25% restocking fee. |
